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Should you have any questions or concerns that aren't answered on our  Return & Exchange Policy or FAQ pages, please use the following form to email our dedicated support team!

Please remember that our hours of operation for shipping and customer service are Monday through Friday, 8AM to 4PM PST (excluding weekends and major holidays) with response times typically within 1-2 business days. Please allow an extra 1-2 business days for a response during high traffic times such as holidays and new launches.

Lastly please note that we answer all emails oldest to newest, so each new email will move you back to the end of the queue!

Thanks for contacting us. We'll get back to you as soon as possible.

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Frequently asked questions

Killer Merch is a full service merchandise company that Danny Duncan and other artists/brands use to design, manufacture, and ship their products to fans and companies world wide. You will notice products come directly from the Killer Merch warehouse, which is also home to our talented customer service team at .

We help artists and brands create amazing merchandise for both their individual web stores and retail stores- we even handle tour merchandise for live event needs! We handle all aspects of merchandise production, so your favorite artists and brands can focus on developing fresh, creative ideas for you! Visit us at for more info on our family of stores.  

Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 4 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you orderThis does not include the time spent in transit! 

*NOTEduring new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:Total distance between us and youWhether your parcel is a domestic (USA) or international (everywhere else) shipmentWhat delivery method you selectESTIMATEDtransit times are as follows. Please note that this time frame is an estimate and not a guarantee.


DHL eCommerce: 3-8 business days ($100 insurance included)USPS First Class: 7-10 business days (Hawaii, Alaska, U.S. Territories Only)USPS Priority Mail: 5-7 business days (Hawaii, Alaska, U.S. Territories Only; $100 worth of insurance included)UPS Ground: 2-5 business days ($100 insurance included)UPS 2nd Day Air: 2 business days ($100 insurance included)


(Does NOT account for time spent at customs, border inspection facilities, etc):

DHL eCommerce International: 7-13 business days ($100 insurance included)DHL eCommerce International Priority: 4-12 business days ($100 insurance included)UPS Worldwide Expedited: 2-5 business days ($100 insurance included)Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

All shipping rates will vary depending on a few different factors, some of which include:

Domestic vs International shipments

Total weight of package

Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.